Frequently Asked Questions (FAQ)
Frequently Asked Questions
The following are some problems and issues that we have encountered and been asked. We hope this helps you and welcome your ideas, comments, and questions.
- Sales Portal errored on the Install Wizard and refused to connect to Postgres
- On Red Hat Linux the install Wizard is not completing
- When the order portal displays you are seeing tags like {ZONE}, {TABLE_MENU}, {BULK_EMAIL}(square brackets).
- I entered localhost:8282, during the install wizard, but it did not seem to take.
- I would like to remove the port from the url
- Can I use a url or do I have to use localhost
- After the installation, when I sign into Admin I get an error screen
- I would like to change the application context name.
- Jasper report not displaying. Here is the error in the log file:
Q. Sales Portal errored on the Install Wizard and refused to connect to Postgres
A. Make sure the postgres internal password is the same as the internal postgres password. Change the allowed hosts for postgres to MD5 authentication for local host and 127.0.0.1.
Q. On Red Hat Linux the install Wizard is not completing
A. Redhat defaults tomcat into a different place then the wizard assumes it will go. Wizard assumes tomcat on Redhat is in usr/local/jakarata-tomcat. Pull down the installation instructions, remove tomcat, and reinstall. Note, we will work on a more flexible wizard.
Q. When the order portal displays you are seeing tags like {ZONE}, {TABLE_MENU}, {BULK_EMAIL}(square brackets).
A. The local_complete_url tag does not have the correct address: http://localhost:8080/your_context This tag is in 2 places. 1) xml_config/orderportal/appConfig.xml, and 2) xml_config/scmportal/appConfig.xml.
Q. I entered localhost:8282, during the install wizard, but it did not seem to take.
A. We think there might be an issue with the install wizard that may be over ridding to 8080(red hat) 8180(ubuntu). We will track this down, but in the mean time go into the appConfigs and manually fix the address.http://localhost:8080/your_context This tag is in 2 places. 1) xml_config/orderportal/appConfig.xml, and 2) xml_config/scmportal/appConfig.xml.
Q. I would like to remove the port from the url
A. The Apache httpd.conf file needs to have the following. On Ubuntu, this is located in /etc/Apache2:ServerName www.mywebsite.comOptions FollowSymLinksRewriteEngine OnAllowOverride NoneRewriteRule \/$ /2d_orderportal/orderportal/home [L]
Q. Can I use a url or do I have to use localhost
A. Yes, you can enter www.yoururl.com/your_context as the local_complete_url. For example, for orderportal deploy for www.mywebsite.com you would use www.mywebsite.com/2d_orderportal as the local_complete_url. Make sure you have the Rewrite Rule in the Apache httpd.conf file so the port is not required.
Q. After the installation, when I sign into Admin I get an error screen
A. The application context is not correct. For Order Portal that should be 2d_orderportal. For Sales portal that should be 2d_salesportal. Make sure the war file is renamed to either 2d_orderportal or 2d_salesportal before you begin the installation.
Q. I would like to change the application context name.
A. The application context name is located in the appConfig.xml files and the webprofile file. For Order Portal that is xml_config/orderportal/appConfig.xml, xml_config/scmportal/appConfig.xml, xml_config/orderportal/webprofiles/default.xml. For Sales Portal that is xml_config/appConfig.xml. 1)Search for 2d_orderportal/2d_salesportal and change that to your new context. 2) change the local_complete_url to have the new context. 3) change the war file name to your new context.
Q. Jasper report not displaying. Here is the error in the log file:
A. the jasper report tag either does not exist in the appConfig or the path is incorrect.java.io.FileNotFoundException: C:\apache-tomcat-5.5.25\webapps\2d_base (Access is denied)at java.io.FileInputStream.open(Native Method)at java.io.FileInputStream.(FileInputStream.java:106)at net.sf.jasperreports.engine.util.JRLoader.loadBytes(JRLoader.java:296)at net.sf.jasperreports.engine.util.JRImageLoader.loadImageDataFromFile(JRImageLoader.java:88)at net.sf.jasperreports.engine.JRImageRenderer.getInstance(JRImageRenderer.java:249)at net.sf.jasperreports.engine.fill.JRFillImage.evaluateImage(JRFillImage.java:442)